o comcast, thy annoyingness knows no bounds
Thursday, June 21st, 2007Tip for anyone hooking up new Comcast broadband on a Mac: you’re going to have to call customer service. Save yourself a frustrating hour of attempting to avoid that fate, and just call.
Even if you get a dhcp-assigned address, Comcast won’t let you through until they “turn it on” on their end. Their default welcome page says you must first have an account and an email address. Sigh. It gives you a link to download some installation software, but the link does not work. You still have that install CD that came with the package. You figured you wouldn’t need it and you are correct, but you try it anyway.
The software install process, which is presumably designed for grandma, and would presumably allow you to set up your account, is useless. First, it “requires” Internet Explorer 5.2 and won’t run unless you let it install it. Soon after you grudgingly allow it to defile your machine, it will ask you for an administrator password to do god-knows what, and then not accept it. The guy who installed the cable said before he left that on Macs, the password it wants “is not what most people think,” and that I’d probably have to call tech support. I bemusedly said, “I think I can figure it out.” Okay. So I even—while sneering with great distaste—enabled the root account to see if they, stupidly, coded their crap to require the root account instead of an administrator account. It still didn’t accept it.
So. I called. The girl was nice, knew what things like DHCP and IP address meant, and flipped the switch for me. Hooking to the wireless router required me to reboot it and the modem, but it all works now. Do yourself a favor and just call.
